Privacy Policy

1. Who we are

This Privacy Policy explains how Calloway Plumbing Co. (“we,” “us” or “our”) collects, uses and shares personal information through www.callowayplumbing.example, our online quote form, and related phone, text and email communications (together, the “Services”). We are a licensed plumbing contractor (CA Lic. #000000 (C-36)) located at 5240 Power Inn Rd, Suite C, Sacramento, CA 95826.

By using the Services you agree to this policy. If you do not agree, please do not use the Services, and call us instead.

2. Information we collect

Information you give us

• Contact details: name, phone number, email address and how and when you prefer to be contacted.
• Property details: street address, city and ZIP code, and your connection to the property (for example owner, landlord or buyer).
• Plumbing and project details: the service you need, property type and number of stories, the problem you are seeing, your water heater's type, size and age, your pipe materials, the age and approximate size of your home, timing, and any notes you add.
• Photos you upload of leaks, fixtures, water heaters, labels or damage. Photos can contain embedded data such as the date and the location where they were taken.
• Communications with us, including call recordings or voicemails where permitted by law and where you are notified.
• Financing information, if you apply for financing. Applications are submitted to and handled by the third-party lender under its own privacy policy.

Information collected automatically

• Device and usage data such as IP address, browser type, device type, pages viewed, links clicked, the site that referred you, and the date and time of your visit.
• Approximate location inferred from your IP address.
• Marketing information such as campaign tags (UTM parameters) and advertising click identifiers (for example from Google or Meta) that show which ad or website brought you to us. We store this in your browser and attach it to your quote request.
• Information saved in your browser so the quote form can remember your answers if you leave and come back.

Information from other sources

We may receive information about you from insurance adjusters, property managers, real estate agents, home warranty companies, manufacturers, financing partners or people who refer you, when you ask us to work with them or they share it with your permission.

3. How we use information

• Respond to your request, schedule visits and prepare estimates.
• Look up permit and property records for your address to plan the work.
• Document leaks and water damage and prepare paperwork for insurance claims when you ask us to.
• Perform, inspect and warranty our work, including manufacturer warranty registration.
• Communicate with you by phone, text message and email about your request, appointments and project.
• Send occasional service reminders or offers, if you have agreed to receive them. You can opt out at any time.
• Understand how people use the site and measure and improve our advertising.
• Protect against spam, fraud and misuse, and keep the Services secure.
• Comply with law, licensing, permitting, tax and record-keeping requirements, and enforce our agreements.

4. Photos you upload

We use your photos to evaluate the problem and prepare your estimate or insurance documentation. We do not publish photos that identify you or your property in our marketing without your permission.

5. Text messages and calls

If you give us your phone number, you agree that we may call and text you at that number about your request, appointments and project, which may include messages sent with automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time and HELP for help. Consent to calls or texts is not a condition of buying anything from us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages to you.

6. Payments

Maintenance plan payments are processed by third-party payment processors such as Stripe, Square or PayPal. You enter your card or bank details directly with the processor, under its own privacy policy. We do not receive or store your full card number. We receive limited information from the processor, such as your name, email, billing ZIP code, the plan you chose, payment status and the last four digits of your card, to schedule visits and keep records.

7. How we share information

We share personal information only as described here:

• Service providers that work on our behalf, such as website hosting, email and text delivery, scheduling and customer management software, and analytics. They may use the information only to provide services to us.
• People you ask us to work with, such as your insurance company or adjuster, property manager, mortgage company or real estate agent.
• Manufacturers and suppliers to register warranties or order materials for your project.
• Financing partners, if you choose to apply for financing.
• Legal and safety reasons: to comply with law, a subpoena or a court order, to protect our rights, property and safety or that of others, and to prevent fraud.
• Business transfers: if we sell, merge or reorganize our business, information may transfer to the new owner, who must honor this policy.

We do not sell your personal information for money. Advertising partners such as Google and Meta may collect information about your visit through cookies or pixels so we can show you our ads on other websites and measure results. Some state laws treat this as “sharing” or a “sale” of personal information. You can opt out as described below.

8. Cookies, analytics and advertising

We use browser storage and cookies to make the site work, for example to remember your quote form answers and how you found us. We use analytics tools such as Google Analytics to understand how visitors use the site. We use advertising tools such as Google Ads and the Meta Pixel to measure our ads and show relevant ads to people who have visited the site.

You can control cookies in your browser settings. You can also adjust ad personalization at Google Ad Settings and in your Meta account ad preferences, and opt out of Google Analytics with the Google Analytics opt-out add-on. Blocking cookies may affect how parts of the site work.

Global Privacy Control: where required by law, we treat a Global Privacy Control signal from your browser as a request to opt out of the sale or sharing of your personal information for that browser.

Do Not Track: there is no common standard for responding to browser “Do Not Track” signals, so we do not respond to them. We do honor Global Privacy Control as described above.

9. How long we keep information

We keep personal information for as long as we need it for the purposes in this policy. Project records, photos and contracts are kept for the life of our warranties and as long as needed for legal, tax, licensing and insurance requirements. Quote requests that do not become projects are generally deleted or de-identified within two years. When information is no longer needed, we delete it or de-identify it.

10. How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), password-protected systems and access limited to people who need it. No website, transmission or storage system is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as Social Security numbers or bank account numbers through the website.

11. Your choices and rights

• Access, correction and deletion: you can ask to see, correct or delete the personal information we hold about you.
• Marketing: unsubscribe from marketing emails using the link in the email, and reply STOP to any text message.
• Opt out of sale or sharing: email us with the subject “Do Not Sell or Share,” or use Global Privacy Control in your browser.

To make a request, email office@callowayplumbing.example or call (916) 555-0187. We will verify your request by matching information you give us with information in our records, and respond within the time the law requires. You may use an authorized agent; we may ask for proof that the agent is authorized. We will not discriminate against you for exercising your privacy rights. Some requests may be limited where we must keep information to complete your project, honor a warranty or comply with law.

12. Additional rights for residents of certain states

California. Under the California Online Privacy Protection Act, this policy describes the categories of information we collect, who we share it with, how you can review and request changes to it, how we notify you of changes, and how we respond to Do Not Track signals. If the California Consumer Privacy Act applies to us, California residents also have the right to know what personal information we collect, use and disclose; to delete and correct it; to opt out of its sale or sharing; and to not be discriminated against for using these rights. We do not use sensitive personal information to infer characteristics about you. Under California’s “Shine the Light” law, you may ask once a year whether we disclosed personal information to third parties for their direct marketing; we do not do so.

Other states. Residents of other states with consumer privacy laws may have similar rights. We will honor requests as required by the laws that apply to us. If we deny your request, you may appeal by replying to our decision.

13. Children

The Services are meant for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

14. Other websites

The Services may link to websites we do not control, such as review sites, manufacturers, lenders and social networks. Their privacy practices are governed by their own policies.

15. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date, and if changes are significant we will provide a more prominent notice.

16. Contact us

Calloway Plumbing Co.
5240 Power Inn Rd, Suite C, Sacramento, CA 95826
Email: office@callowayplumbing.example
Phone: (916) 555-0187